The motto at Oakdale ENT is "Quality Service & Care. For Life." That first piece, quality service & care, runs all the way through their practice to the back office, where users Amber and Allison diligently work on their Revenue Cycle process to get claims paid for the practice. By improving their productivity by 133% in just 7 months, these Rev Cycle Ninjas show that they are committed to quality work.
Amber and Allison worked hard over those 7 months to implement automation and utilize best practices in their workflow. By doing this, and by only interacting with encounters that require human intervention, they achieved an Encounters per Hour (EPH) of 1,424, which is 67x the national average.
Part of the reason they are so productive is because only 13% of their encounters require human intervention. The rest of their encounters are either clean or changed by automation before they reach Amber and Allison. If they looked at every single encounter, they would be wasting time on those 87% of encounters that were either clean or corrected by automation.